Frequently Asked Questions
Here are some of the most common questions we’ve gotten so far
How are you dealing with Covid-19?
We are strictly following recommended guidelines from the CDC and the state health officials to reduce the possible risk of viral spread. This includes but is not limited to extensive cleaning and disinfecting practices, paired with repeated staff training on these measures.
How do most people pay for senior living costs?
Private Pay – The most common way that senior living is paid for is privately through savings or by family and friends.
Assets – Using the equity in the home that your loved one has built up or liquidating other assets is a common way that senior living costs are covered.
Long Term Care Insurance Policies – Most of these policies will include “custodial care” which would provide assistance for senior living expenses. We recommend that you consult your insurance professional to get a full understanding of what your policy covers.
Veterans Benefits – there are a few different programs, all with different qualifying factors to consider, but if you’re loved one was a service member, or a spouse of a service member we recommend you to go to this website for more information: https://www.va.gov/pension/aid-attendance-housebound/.
Does Medicare cover the costs of assisted living?
Unfortunately, Medicare does not cover the cost of assisted living services. See our “How do people most people pay for senior living costs?” question above for more info.
What is senior living?
It’s important to first discuss the topic of independence. Senior living looks different to just about everyone. When it’s done right, senior living is an individualized supplemental type of care that empowers you to have the most amount of independence possible. Whether it’s the convenience of letting someone else handle the cooking and cleaning, or the needed assistance with managing the growing number of medications or any other of the many challenges that the activities of daily living may present, senior living is there as your safety net.
What senior living option is best for me?
Exploring all of the options can be a bit overwhelming. During this process it’s important to focus on specifically what is important to you. What types of things do you enjoy doing? Do you like big crowds and resort style entertainment? Or do you enjoy reading, and spending time outside? With so many options you should be able to find exactly what you’re looking for.
Another important factor in your search is understanding how much assistance you are going to be needing. A great question for any community is, “what is your caregiver to resident ratio?” This will tell you the amount of care staff that they have readily available for their residents. Remember that this ratio only applies to staff that is directly responsible for care, so make sure they are not counting their administration, maintenance, or sales staff.
What is your caregiver to resident ratio?
4:1 during the day with a caregiver at night. This is one of the biggest benefits of our residential model. Your loved one gets a lot more 1:1 care and the care is more tailored to their needs and desires. The larger, institutional facilities simply cannot match this ratio or provide the amount of 1:1 care.
What is the difference between assisted living and a nursing home?
Assisted living is for individuals who only need help with activities such as personal care, medications, meal preparation, and other normal household chores.
Nursing homes provide the above plus onsite full-time medical care.
What is your base rate?
Our philosophy is to provide an all-in monthly rental fee allowing you to have stable, predictable monthly costs, as opposed to a base rate model which will continue to increase as the level of care needed for your loved one increases.
What is included in the “all-in” monthly fee?
Most everything. Three meals a day with snacks prepared by our in home chef, housekeeping, laundry, towels/linens, incontinence supplies, help with ADLs (such as showering, dressing, grooming, assistance with eating), activities, events, and more.
Additionally, there’s no requirement for a long-term lease agreement. We offer a month-to-month rental term.
How do the meals and snacks work?
We provide three meals a day like the other facilities, but that’s where the similarities stop. Remember, this is a residential home. No need to travel long distances to a cafeteria. Just walk to the kitchen or ask a resident assistant for a snack or beverage at any time.
Our in home chef ensures we provide healthy and delicious meals and snacks.
Dietary requirements or restrictions such as gluten-free, vegetarian, vegan, etc. can easily be accommodated by our chef.
What activities are provided to the residents?
We coordinate activities based on our residents’ requests, interests and needs. This includes specially designed (and fun) activities to keep the mind sharp and the body limber. We also incorporate card games, movies, guest entertainers, speakers, pet therapy visits and exercise routines into daily life. It all starts with our resident’s preferences.
Can you help us with moving in our loved one?
We have a partnership and have negotiated good rates with a local moving company that can assist with the move.
Does New Hope provide the furniture, or can we bring in our own?
All of our suites come with a mounted 43” smart TV with cable services already provided. We also offer beautiful furniture packages that make moving in a cinch!
Alternatively, your loved one is more than welcome to bring in their own furniture if they prefer.
My mom has a lot of anxiety about moving out of her home and into a new place. How can I help ease her anxiety?
Schedule a visit and let her see the home and meet the other residents and staff. She will be pleased to see how much independence and freedom they will have while at New Hope.
If she has close friends and she’s afraid of losing touch with them, assure her that they can visit anytime, just like they do now. Additionally, we provide video chat tools she can use anytime.
What type of emergency response and security systems are at New Hope?
Each resident will have an emergency call system on them personally that is monitored 24 hours a day, seven days a week. We have caregivers on site at all times that are trained to respond to emergencies immediately.
Our state-of-the-art sprinkler and security systems provide an extra level of safety.
What are the visiting hours at New Hope?
We consider our residents family, not a patient in a facility. We encourage family and friends to come and visit their loved ones at a time that works best for them. Bring the grand kids and join in on the activities!
Do you provide medication management?
Yes. We have a medication management program that is designed specifically to eliminate any medication errors. Residents can use their own pharmacy or our preferred pharmacy provider.
Do you offer rehabilitation or skilled nursing?
While this is not a standard service, it can be brought in as needed by the family or you can work with one of our excellent care partners.